Common Questions
What is a pickup location?
Pickup Locations are simply places where we meet you with your order. Common locations are at existing farmers' markets, home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.
How do pickup days work?
Arrive at the pickup location at your scheduled time. You will be greeted by our farm's friendly delivery driver. Provide the name on your order, and pay the driver the total due. You may pay with cash, check, or credit card when you pick up. We will help you locate your items, and you will be all finished.
What should I bring on pickup day?
We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process. We also recommend you bring coolers if your meat will not be put in your freezer within one hour.
How is my order packaged?
All meat items come packaged and frozen. Your items will always be bagged for your convenience. If you are picking up a large order from a farmers market, we try to have your order in a cooler on wheels so you can take it to your car to unload.
Ordering Policies
Order totals are estimated
Since most items are priced by the pound, your final total will be a little more or less than your order's initial estimated total. After we pack your items, we will email an invoice to you with the exact amount due at pick up.
Payment varies by pickup location
Choose your payment method when you place your order. At most pickup locations, you have the option to pay using a credit/debit card online. Or you may have the option to pay at pickup using cash or check. Please come with exact change since our driver do not handle any money. We DO NOT accept credit/debit card payments at pickup.
Short stock items
Ramstead Ranch is a small farm, not a large warehouse. If an item becomes unavailable after you have placed your order, we will do our best to contact to find a suitable substitute.
Cancelations & missed pickups
ALL orders must be cancelled prior to the specified order deadline. If you cancel after we have filled your order or you miss your pickup, we will bill you with a $25 restocking fee. (Routine occurrences will result in cancelation of service.) Home Delivery orders that have already been shipped cannot be cancelled.
Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.
Frequently Asked Questions
How do I add to my current order?
You can simply login anytime before your upcoming deadline and add to an existing order.
What payment methods are accepted?
Payment options vary by delivery method. Home Delivery orders can be paid using credit/debit card only. Most pickup location order have the option to be paided with cash, check, or credit/debit card.
Is there a delivery fee?
In order for us to help cover fuel and labor costs, orders for some locations incur a shipping fee and other include a handling fee as well. There are no fees on orders picked up at our farm in Ione, WA or at our farmers' market locations.
Can a friend pick-up my order?
Yes, just be sure to notify us ahead of time, and please give your friend a copy of your invoice.
When are the order deadlines?
Most order deadlines are midnight on the Saturday before your pick up date.
Can someone hold my order at pickup until I can come get it?
This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders.